Returns & Exchanges

At Lorena Canals, we want you to be completely satisfied with your sustainable home decor. If your new rug or accessory isn't the perfect fit, you can return or exchange any unused item in its original packaging within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Place the item back in its original protective packaging to ensure it remains clean and undamaged during transit.

3

Attach the Label

Download and print the prepaid shipping label provided through the portal and securely attach it to the outside of your parcel.

4

Ship and Refund

Drop off your package at any authorized carrier location; once our warehouse inspects the return, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing