Frequently Asked Questions
Everything you need to know about our machine-washable rugs and home decor.
Can I really wash my rug in a domestic washing machine?
Yes, our cotton and wool rugs are specifically designed to be machine-washable. Simply follow the specific size and temperature instructions on the label to keep your rug looking fresh and clean.
Are Lorena Canals products safe for children and pets?
Absolutely. We use non-toxic dyes and natural fibers. Our products are handmade and undergo rigorous quality and safety checks, making them perfect for nurseries, playrooms, and homes with pets.
How long does shipping take for my order?
Standard shipping typically takes between 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused products in their original packaging. Please contact our customer service team to initiate a return and receive a shipping label.
Do you offer a warranty on your home decor items?
We provide a 2-year warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper washing or maintenance.
Are the rugs handmade?
Yes, every Lorena Canals rug is a unique piece of art handcrafted by skilled artisans in India. Because of this artisanal process, slight variations in shape and color may occur, adding to the product's charm.